Customers are entitled to submit return or exchange requests within 30 calendar days after receiving goods. Returned goods have to stay brand‑new, unwashed, undamaged, with original tags and packaging kept complete. Worn, damaged and custom‑made goods are non‑returnable.
All return submissions need prior approval from our official support email. Buyers bear return shipping expenses, except for factory‑defective items, transit‑damaged parcels or wrong items dispatched by our side.
Refund procedures will only be initiated after we receive and inspect returned merchandise. The actual fund arrival timeline depends on the internal processing cycle of your payment provider.